Here are some of the most frequently asked questions from our guests.

FAQ (Frequently Asked Questions)

[Q]What are the check in and check out times?

[A]Check in time is 2pm and check out time is 11am.

[Q]Can I check out late?

[A]Yes, but late checkout is charged additionally.

[Q]What amenities do you have in a guest room?

[A]Each room has towels, bath towels, soap, shampoo, toothbrushes, tea, hot water in a pot, yukata bathrobes, slippers and hairdryer.

[Q]I'm using a wheelchair. How wide are the room doors?

[A]In the case of Universal Rooms, the opening to the hall is 107cm wide, to the bedroom 100cm wide and to the bathroom 90cm wide.。

[Q]Do you have Internet access in any guest room?

[A]Some guest rooms on the eighth and ninth floors are equipped with an Internet connection. Please write your request in the Remarks section of the online reservation form.

[Q]Can I borrow a baby bed and baby carriage?

[A]Yes and for free of charge. However, the number of available beds and carriages are limited.

[Q]Can I choose a non-smoking room or a room on a high floor?

[A]Yes, but it's subject to availability.

[Q]How much is the parking charge for hotel guests?

[A]1000 yen per day. Tax is included.

[Q]Can I leave my luggage before check in?

[A]Yes, please ask our front desk staff.

[Q] Can I send my luggage by express delivery service before I arrive?

[A]Yes. Please send it to the following address:Hotel Royal Orion Front Desk
1-2-21 Asato, Naha-shi, Okinawa, Japan 902-0067 Phone: 098-866-5533

[Q]What is your cancellation policy?

[A]For cancellations, please contact us as soon as possible. Cancellation fees are the following:
One day before the date of your stay 20% of accommodation fee.
On the day of your stay 80% of accommodation fee.
No show No refund.

[Q]Do you accept credit cards for payment?

[A]Yes, we accept major credit cards including VISA, MasterCard, JCB, UC and Nicos.

[Q]Do you offer in-room massage service?

[A]Yes. The massage service is available from 8:00pm to 1:00am. The charge for body massage is 4,000 yen for one hour. For foot massage, 2000 yen for 20 minutes. All rates include tax and service charge.

[Q]I haven't received confirmation email after I made a reservation on your site.

[A]If you haven't heard from us for three days or more, we may not have received your reservation request due to some technical problem. If this is your case, please send us email or call us at (098) 866-5533. We are sorry for any inconvenience.

[Q]How can I modify my reservation?

[A]Please send us email or call us at (098) 866-5533.


Arrival Date

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Nights Room(s)

Number of Guests

Number of Adult Guests person(s).
Child A person(s).
Child B person(s).
* Enter the number of person per room.